Frequently Asked Questions
- Is it safe to store your data in the cloud?
Data that is stored “in the cloud,” is actually stored on the servers of your web services provider (AWS, Azure, etc.) or your solution provider, if private cloud service is part of their offering. Your information is carried from your internal devices to the server through cyberspace similar to how you make online purchases or stream video. If your business currently uses tools like Sales Force, Microsoft OneDrive, or LinkedIn, you are already trusting cyberspace with your information.
- Who owns the data?
Data is owned by the creator of the information or data. However, this can get complicated when using tools owned by the cloud platform provider. It’s always important to review and understand your provider’s terms and conditions on data ownership.
- How do I access data that is in the cloud?
Any device (computer, tablet or smart phone) connected to the source (the server) of the cloud provider can be used for to-and-from transfer of data, provided that the device of choice has the capabilities and capacity for internet traffic.
- What smart devices can I use to access the Chordata application?
Any smart phone (iPhone, Android, Google, etc.) or tablet produced within the last 8 years can be used for access to Chordata’s SaaS application. The on-premises application of Chordata can be accessed by terminals that are connected to the computer that Chordata is installed on.
- What type of hardware is needed for Chordata?
For the on-premises (perpetual license) application of Chordata, any recent model computer can be used as the installation device, provided the capacity and memory capability is sufficient. Users of Chordata on-premises will access the computer where Chordata is stored through connected terminals, whether hard wire or wireless
- How long does it take before Chordata is up and running?
Chordata can be up and running for simple applications in just a matter of days. More complex applications may take a little longer. The most complex requirements typically can be up and running within four weeks from receipt of customer order.
- Who implements Chordata?
Polaris Automation implements Chordata. Chordata is 100% envisioned, developed, implemented, and supported by Polaris Automation.
- Who do I call if I need help?
All support, maintenance, upgrades and training are conducted by Polaris Automation.
- What if I need to make changes to the application after implementation?
Chordata is completely configured to your manufacturing processes at installation and implementation. Any future updates to Chordata will support that configuration, so changes to Chordata will only be necessary if you modify your processes. If that does occur, all Chordata support, maintenance, upgrades, and training are conducted by Polaris Automation.
- Will there be maintenance costs?
If you purchase the On-Premises (Perpetual License) platform of Chordata, there will be an annual charge to cover maintenance, support and upgrades. The Software-as-a-Service (cloud) platform of Chordata has maintenance, support and upgrades built into the subscription cost of the delivered software.